Description

DETASAD is an innovative company with tradition. Part of Deutsche Telekom and FAL Holdings, we stand for more than 37-years of successful Saudi-German cooperation and underline our solid commitment towards long-term telecommunication operations. That include trusted delivery of country-wide managed ICT Services as well as implementing modern state of the art communication infrastructure.

Requirements

• Strong leadership to promote best practices to successful managing operations
• Strong management skills providing expert knowledge and support to monitoring progress and reporting on operational status
• Experience managing vendor relationships and knowledge of standard practices within the Data Centre operations
• Self-motivated with a strong ability to plan/organize workloads
• Strong leadership, decision-making, and delegation skills. The work environment is a high-paced environment and will require a poised, strong leader to keep the team on track, motivated, and moving in the same direction
• Strong decision making and delegation skills. Need to be able to make key decisions on the fly and delegate work appropriately when faced with time constraint challenges and changes

Qualification & Experience

• Bachelor’s Degree in ICT or related field
• CCNP certification is a plus, but not essential
• A minimum of 5 years relevant experience

Roles and Responsibilities

• Thorough knowledge of satellite communications principles and acts as a Subject Mater Expert (SME) for all technical related issues
• In-dept operational knowledge of iDirect and Comtech VSAT technology
• Experience in design and operation of satellite communication networks and network management systems including (TDMA and SCPC)
• Ability to understand link budget requirements and to evaluate satellite capacity for suitability to a specific application
• Familiarity with teleport operations and equipment including antenna and waveguide installation; HPA/SSPAs; up/downconverters; LNA/LNB/LNCs and baseband equipment
• Requires expertise of LAN/WAN internetworking concepts in order to support and troubleshoot the networking components (routers; switches; firewalls); cabling; and traffic flow of a complex networking system
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Supporting L2 to resolve problems or answer to inquiries within accepted periods
• Creates a temporary work around for immediate customer issues where applicable
• Monitoring VSAT terminals and infrastructure through the network monitoring system
• Interface with key stakeholders to obtain their requirements and drive vendors to adhere to these key elements
• Coordination with all external Service Providers/ Vendors for VSAT Operations
• Manage operational issues/risks in a timely manner; escalating when necessary
• Supports continuous improvement efforts and the change management effects associated with the implementation of improvements
• Working in close cooperation with VSAT management and leadership staff